Return and Refund Policy

Last updated: July, 2025

Thank you for shopping at Aiwell.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Application means the software program provided by the Company downloaded by You on any electronic device, named Aiwell

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to AYUR.AI PVT LTD, NO VILLA-2 ABHIMANYU HOMES REDDY KUPPAM KANATHUR MUTUKAADU CHENNAI 603112.

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Application.

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

At Ayur.AI, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

• Ayur.AI is not responsible for any damage caused after delivery.
• In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. Once approved amount will be credited to your original payment method within 7 - 21 working days.

You can reach us on contact@ayurai.io (For shipment, product related & other queries )

• Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
• Returns and exchanges requests will be subject to checking and vetting by Ayur.AI.
• Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
• Shipping charge would not be included in the refund value of your order as these are non-refundable charges.
• Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
• No Refund shall be made once goods are sold.
• Shipping charges incurred on Free Trials are non refundable.

All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:

• Sold in a physically damaged condition.
• Has missing parts or accessories
• Product packaging not opened, product not used.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

NO VILLA-2 ABHIMANYU HOMES
REDDY KUPPAM KANATHUR MUTUKAADU
CHENNAI 603112

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: contact@ayurai.io